Stakeholder Engagement to Insight

We gather people’s opinions and experiences and provide the independent
insights you need to give you assurance to make positive change.

CQC: Helping the regulator to reach the people

The Care Quality Commission, otherwise known as the CQC, is the independent regulator of health and adult social care in England. It ensures that health and social care services provide people with safe, effective, compassionate, high-quality care, and it encourages care services to improve. To do this the regulator needs to gather the views and experiences of as many of our local communities as possible.

To meet these goals, we developed and promoted marketing materials across England to generate human interest case studies to support the campaign for Long-Term Conditions. We produced a range of video clips for the CQC showing patient and carer experiences to be used in the campaign and worked with the contributors to encourage their involvement in future and ongoing CQC activities.

We contributed to the development of promotional styles and tools which covered a diverse population across England. We even had buy-in from Scottish patients – but sadly the CQC doesn’t regulate that part of the UK. Our reach is wide.

We successfully supported the CQC’s national campaign by recruiting people across England, getting them involved and asking them to share visual and audio experiences of health and social care services. This method of engagement is powerful and adds value and real depth to a campaign. Because of how we work, we achieved more for our client than was requested: more case studies and more patient stories, which meant better value for money for the CQC.

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We independently review and evaluate the effectiveness of existing services and make evidence-based recommendations for continuous improvement.

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Our experienced team can deliver a range of activities on behalf of public, private and voluntary sector organisations working in collaboration with the local community.

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